SoloWin covers PBA basketball and international sports — all governed by the same clear, published terms.
These are the rules that govern your SoloWin account. Please read them carefully before you register. By creating an account, you confirm you've read and understood everything here.
Here are the most important things to know before you read the full terms. These summaries don't replace the complete text — please read the full sections below.
SoloWin is strictly for adults aged 21 years and older. Age verification is required at registration and before any withdrawal is processed.
Each player is allowed exactly one SoloWin account. Duplicate accounts will be closed and balances may be forfeited pending review.
All SoloWin bonuses and promotions come with wagering requirements. These are stated clearly on each offer page before you opt in.
Withdrawals are processed to the same payment method used to deposit. Identity verification is required before your first withdrawal.
Deposit limits, session reminders, and self-exclusion are available to all players. You can activate them from your account settings at any time.
SoloWin services are available to residents of the Philippines only. Players in restricted jurisdictions may have their accounts suspended without notice.
SoloWin covers PBA basketball and international sports — all governed by the same clear, published terms.
These Terms and Conditions ("Terms") govern the relationship between SoloWin ("we," "us," "the platform") and any individual ("you," "the player," "the user") who registers, accesses, or uses any service offered at solowin.best. By creating an account at SoloWin, you confirm that you have read, understood, and agree to be bound by these Terms in full.
SoloWin operates as an online gaming platform offering live casino games, slots, sports betting, card games, and related entertainment services. All services are provided for players located in the Philippines, and all transactions are conducted in Philippine Peso (PHP) unless otherwise stated.
These Terms are a legally binding agreement. If you do not agree with any part of them, you should not register an account or use any SoloWin service. Continued use of the platform following any update to these Terms constitutes acceptance of the revised version.
These Terms apply to all SoloWin products and promotions including but not limited to Live Casino, Jackpot Slots, Card Games, Roulette, Football Betting, VIP Club, and the Refer a Friend programme.
To register and use SoloWin, you must meet all of the following eligibility requirements at all times:
SoloWin reserves the right to request documentary proof of eligibility at any time. This may include a government-issued identification card, proof of address, or other documents as required by our compliance process. Failure to provide satisfactory documentation may result in account suspension until the review is complete.
Individuals under 21 years of age are strictly prohibited from registering or using SoloWin in any capacity. Age verification checks are conducted at registration and before first withdrawal processing.
Each player is permitted to hold exactly one SoloWin account. Creating multiple accounts — whether under your own name, a pseudonym, or using different email addresses or phone numbers — is a violation of these Terms and will result in all associated accounts being suspended and balances forfeited pending investigation.
When registering, you agree to provide accurate, current, and complete information. This includes your full legal name, date of birth, residential address in the Philippines, valid email address, and phone number. You are responsible for keeping this information up to date. Providing false information at registration is grounds for immediate account closure and forfeiture of all funds held within the account.
You are solely responsible for maintaining the security of your SoloWin login credentials. Do not share your password with anyone. SoloWin staff will never ask for your full password. If you suspect unauthorised access to your account, you must contact support immediately and change your password without delay.
SoloWin accepts deposits via the following Philippine payment methods: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfer, BDO online banking, BPI online banking, UnionBank online banking, and Visa/Mastercard debit and credit cards.
The minimum deposit amount is ₱100. Maximum deposit limits vary by payment method and account tier — these are displayed within the deposit section of your account dashboard at the time of transaction. All deposits are subject to the same payment method and limits applicable on the day of the transaction.
Funds deposited into your SoloWin account are for gaming purposes only. SoloWin does not pay interest on account balances. Deposits must come from a payment method registered in your own name — third-party deposits are not permitted and will trigger a compliance review.
SoloWin does not charge fees on standard deposits. However, your payment provider may apply their own transaction fees independent of SoloWin. Please check with your bank or e-wallet provider for their applicable charges.
SoloWin reserves the right to request documentation confirming the source of deposited funds as part of anti-money laundering (AML) compliance. Deposits from unverified or suspicious sources may be held pending investigation and may be returned to the originating payment method.
SoloWin supports every major Philippine payment method — deposits and withdrawals handled in Philippine Peso.
Withdrawals are processed to the same payment method used for the most recent deposit, wherever technically possible. This is a standard anti-fraud requirement. If the original payment method cannot receive funds (e.g., a prepaid card), SoloWin may request an alternative verified method in the player's name.
The minimum withdrawal amount is ₱500. There is no maximum withdrawal limit for verified accounts, though large withdrawals may require additional verification as part of standard compliance review. VIP members enjoy priority processing, which typically means faster transfer times.
Before your first withdrawal, you are required to complete identity verification. This process involves submitting a clear copy of one government-issued photo ID (PhilSys ID, passport, driver's licence, SS, GSIS, PRC, or voter's ID) and a recent proof of residential address. SoloWin aims to complete standard verification reviews within 24–48 hours of receiving complete documents.
SoloWin offers a range of bonuses and promotional offers to registered players. These may include welcome bonuses, deposit match offers, free spins, cashback promotions, referal bonuses, and VIP rewards. Each promotion is governed by its own specific terms, which are published on the relevant offer page.
All bonuses at SoloWin are subject to wagering requirements before any associated winnings can be withdrawn. The wagering requirement for a specific bonus is the number of times the bonus amount (or the bonus plus deposit, where applicable) must be wagered before a withdrawal can be processed. Wagering requirements and eligible games are stated clearly on each offer.
Example: If you receive a ₱1,000 bonus with a 20x wagering requirement, you must wager a total of ₱20,000 on eligible games before the bonus-derived balance becomes withdrawable.
SoloWin reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice. Abuse of bonus systems — including but not limited to using multiple accounts to claim the same offer, using promotional funds in a manner designed to exploit expected value without genuine play, or providing false information to claim a bonus — will result in forfeiture of the bonus and any associated winnings, and may result in account suspension.
Players who have opted into self-exclusion or have active deposit limits that restrict meaningful participation are not eligible for most bonus offers. Bonus offers are available to Philippine residents only and cannot be combined unless explicitly stated.
All games offered at SoloWin — including live casino tables, slots, card games, roulette, and sports betting markets — are subject to individual game rules and the house edge or margin applicable to that game. These figures are published openly and can be reviewed within each game's help or information section.
Bets placed and confirmed by the player are final. Once a round or event has commenced and the betting window has closed, bets cannot be modified, cancelled, or transferred. In the event of a technical error during a game round, the affected round may be voided and stakes returned to the player's account. SoloWin will notify affected players in such cases.
For live casino games, the result is determined by physical outcomes on real tables and is final once confirmed by the live dealer system. For slots and RNG-based games, results are determined by certified random number generators that are independently tested and audited. For sports betting, settled results follow the official result of the relevant sporting body.
Card games at SoloWin are governed by clear, published rules — from live poker to digital variants.
SoloWin is committed to providing a gaming environment that prioritises player wellbeing. We offer a set of tools designed to help players manage their gaming activity and maintain control over their spending. These tools are available to all registered players at no charge and can be activated from within your account settings.
Available responsible gaming tools at SoloWin include:
SoloWin does not market to players who have self-excluded. If you are concerned about your own gaming behaviour or that of someone you know, please visit the Responsible Gaming section of this website for local support resources and guidance.
Gaming should be for entertainment only. If you find yourself chasing losses, gambling with money you can't afford to lose, or hiding gaming activity from family, please use our self-exclusion tool or seek support.
SoloWin collects and processes personal data in accordance with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act 10173). The full details of how we collect, use, store, and protect your data are set out in the SoloWin Privacy Policy, which forms part of these Terms by reference.
By registering a SoloWin account, you consent to the collection and processing of your personal information for the purposes of account management, identity verification, fraud prevention, payment processing, and compliance with applicable regulations. We do not sell personal data to third parties for marketing purposes.
SoloWin may share data with third-party payment processors, identity verification services, and regulatory bodies as required by law or our operating licence conditions. All such parties are required to handle your data in accordance with applicable privacy standards.
SoloWin reserves the right to suspend, restrict, or permanently close any player account at its discretion, with or without prior notice, in cases including but not limited to:
In the event of account suspension pending investigation, all funds in the account will be held. Verified legitimate funds — those not derived from breach of these Terms — will be returned to the player's verified payment method following the conclusion of the investigation. Funds associated with fraudulent or Terms-breaching activity may be forfeited.
Players may close their own account at any time by contacting SoloWin support. Upon voluntary closure, remaining verified balances will be processed for withdrawal to the player's registered payment method after any applicable compliance checks.
SoloWin provides its platform on an "as available" basis and does not guarantee uninterrupted access at all times. Scheduled maintenance, network issues, or circumstances outside our control may temporarily affect platform availability. SoloWin will communicate planned maintenance periods in advance where possible.
To the maximum extent permitted by applicable Philippine law, SoloWin is not liable for any indirect, incidental, special, or consequential losses arising from:
Nothing in these Terms excludes liability for fraud, gross negligence, or any liability that cannot be excluded under Philippine law. If you believe SoloWin has acted improperly, you may submit a formal complaint through our support team, and we will investigate and respond within 10 business days.
SoloWin reserves the right to update or modify these Terms and Conditions at any time. Material changes will be communicated to registered players via email or a prominent notice on the SoloWin platform at least 7 days before the changes take effect, where practically possible.
Your continued use of SoloWin following the effective date of any update constitutes your acceptance of the revised Terms. If you do not agree with an updated version, you should cease using the platform and request account closure before the new Terms take effect.
The most current version of these Terms is always published at solowin.best/terms-conditions and is dated at the top of the page. Previous versions are available upon request by contacting SoloWin support.
These Terms are governed by and construed in accordance with the laws of the Philippines. Any disputes arising from the use of SoloWin shall be subject to the jurisdiction of the appropriate Philippine courts, without prejudice to any applicable alternative dispute resolution mechanisms.
If you have questions about any part of these Terms, please contact the SoloWin support team at support@solowin.best. We're available24/7 and will respond as quickly as possible.