SoloWin Responsible Gaming – Play Safe, Play Smart

Responsible gaming means playing online casino games — whether it's jackpot slots, card games, live casino, roulette, or football betting — in a way that stays fun, controlled, and within your personal limits. It means treating gaming as entertainment, hindi isang paraan para kumita ng buhay.

At SoloWin, responsible gaming is not just a legal requirement — it's something we genuinely care about. Millions of Filipinos enjoy online gaming as a pastime. The vast majority play without any issues. But we also know that a small number of people can develop unhealthy habits, and for them, early intervention and the right tools can make a huge difference.

Responsible gaming at SoloWin is a shared responsibility. We do our part by providing real, effective tools and clear information. You do your part by setting limits, staying self-aware, and reaching out for help if things ever stop feeling fun. Together, we keep the experience positive for everyone.

The key principles of responsible gaming are simple: keep it a hobby, not a necessity. Set a budget before you start. Know when to stop. And never chase losses — that is when a fun session starts turning into a problem.

Problem gambling can sneak up on anyone. The earlier you recognise the warning signs — in yourself or someone you care about — the easier it is to address. Here are some common red flags to be aware of:

• Spending more than you planned: You set a budget of ₱500 and regularly end up spending ₱2,000 or more before you even notice.
• Chasing losses: You keep playing to win back money you've already lost, even when logic says to stop.
• Borrowing money to gamble: You've asked family, friends, or used credit to fund your gaming sessions.
• Gambling instead of meeting responsibilities: Bills are being paid late, or you're missing work, school, or family commitments because of gaming.
• Hiding your gaming habits: You feel the need to keep your gaming activities secret from people close to you.
• Feeling restless or irritable when not playing: You feel anxious, bored, or on edge when you're not gaming — or when you try to cut back.
• Gaming as an escape: You're using SoloWin or other gaming platforms to escape from stress, depression, or personal problems rather than for fun.
• Failed attempts to stop or cut back: You've tried to reduce your gaming multiple times but found you couldn't stick to it.
• Lying about how much you've won or lost: You downplay your losses or exaggerate wins to yourself or others.

Again, experiencing one or two of these occasionally doesn't automatically mean you have a problem. But if several of these are consistently happening, it's worth taking an honest look at your gaming habits — and using the tools SoloWin provides.

SoloWin gives every registered player access to a full set of responsible gaming tools — for free, always. These tools are designed to give you real control over your gaming activity, not just the illusion of it.

Deposit Limits

Set a maximum amount you can deposit in Philippine pesos (₱) over a daily, weekly, or monthly period. Once your limit is reached, no further deposits can be made until the period resets. You can reduce your limit at any time — reductions take effect immediately. Increases take 24 hours to process, giving you a cooling-off period before they kick in.

Loss Limits

Similar to deposit limits but focused on how much you lose rather than how much you put in. This is a powerful tool for players who want to protect themselves from a bad run. Once your net loss reaches the limit you set, your account is automatically restricted for the rest of that period.

Session Time Limits

Set a maximum session length — from 30 minutes to several hours. When your session reaches the limit, you'll receive a notification and be prompted to take a break. You can also enable mandatory breaks between sessions.

Reality Check Reminders

At intervals you choose (every 30, 60, or 90 minutes), a pop-up will appear showing you exactly how long you've been playing and a summary of your net position during that session. It's a simple but effective way to stay grounded.

Cooling-Off Period

Take a short break by temporarily suspending your account. Choose from 24 hours, 48 hours, one week, one month, three months, or six months. During this period, you cannot log in or place bets. At the end of the period, you'll need to actively confirm you want to resume — it won't just restart automatically.

Self-Exclusion

Our most powerful tool. Self-exclusion lets you close your SoloWin account for an extended period or permanently. Options range from six months to a lifetime exclusion. Once you self-exclude, you cannot reverse the decision during the chosen period — even if you contact us directly. We take this seriously because we know that for some players, having a firm boundary is what makes the difference.

All responsible gaming tools on SoloWin are easy to find and use. Here's how to set them up:

Family is everything for most Filipinos, and we know that problem gambling doesn't just affect the person playing — it affects everyone around them. If you're concerned about a family member's gaming habits, here are some steps you can take:

• Talk openly: Approach the conversation with empathy, not accusation. Share your concerns calmly and focus on what you've observed, not what you think they're doing wrong.
• Keep gaming devices in shared spaces: For teenagers and young adults in the household, having computers or smartphones used in common areas reduces secretive online activity.
• Use parental controls: Most devices and internet routers offer content filtering and screen time controls. These can be configured to block gambling sites entirely.
• Contact SoloWin on their behalf: If someone you love has a SoloWin account and you believe they're struggling, contact us at support@solowin.best. We take third-party welfare concerns seriously and have procedures in place to respond appropriately.
• Seek professional support: Professional counsellors and addiction specialists in the Philippines are trained to help both the person affected and their family members cope effectively.

Remember — seeking help is a sign of strength, not weakness. Pag nakita mo yung problema, huwag mag-alinlangang kumilos.

If you or someone you know is struggling with problem gambling, there are organisations in the Philippines that can provide confidential support, counselling, and guidance. Reaching out takes courage — and it's worth it.

• National Council on Problem Gambling Philippines: The primary body overseeing responsible gambling in the country. They can direct you to local support services.
• Department of Social Welfare and Development (DSWD): Provides social services and referrals to counselling support for individuals and families affected by problem gambling.
• National Center for Mental Health (NCMH) Hotline: Available at 1553 — free, confidential, 24/7 support for mental health concerns including compulsive behaviour and addiction.
• Gamblers Anonymous Philippines: Peer support groups across major Philippine cities where you can share experiences and receive support from people who understand exactly what you're going through.
• SoloWin Support: Our team at support@solowin.best can confidentially refer you to professional help and activate responsible gaming restrictions on your account at any time.